Emirates News Updates

BANGALORE, India, Oct. 12, 2021 /PRNewswire/ — IST Networks announced a collaboration with Automation Anywhere, a global leader in Robotic Process Automation (RPA), to provide RPA services in the Middle East. The partnership will enable IST’s clients to automate key business processes and enhance customer engagement across their organizations.

IST has been delivering exceptional customer experience (CX) technology solutions since 2002, working with cutting edge CX technologies and vendors in the market to empower their clients’ CX programs. Partnering with Automation Anywhere will enable IST to deliver bold digital transformational solutions to existing and potential customers within the customer engagement space using Automation 360, a cloud-native, web-based, AI-powered automation platform that leads the way in the ‘Digital-first’ era.

As a result of its collaboration with Automation Anywhere, IST Networks continues to build its fast-growing solution portfolio of customer experience technology.  IST will offer the benefits of using the Automation 360 RPA platform, drawing from their experience in the contact centre & customer engagement field. With IST’s CX experience and RPA expertise from Automation Anywhere, the potential of a complete digital transformation of organisations’ contact centres and customer facing processes will be released.

The Automation 360 RPA platform provides over 100 implemented use cases to automate business processes across all systems and applications, including both SaaS and legacy apps.

“The ongoing pandemic has accelerated the adoption of digital transformation technologies including the automation of repetitive and mundane tasks to unlock innovation,” said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere. “With cloud-native, intelligent automation, applications can seamlessly connect across modern and legacy systems enabling employees to work more efficiently, solve problems and be more productive.”

“We’ve studied the RPA market in the Middle East and concluded that most RPA programs undertaken in the Middle East were focused on back-office processes such as invoicing, finance, and HR functions. We believe we can bring the benefits of RPA experience in back office operations, such as efficiency, speed, and ROI, to the customer-facing processes, like front office, contact centre, and customer engagement teams. Combining IST’s 20 years of customer engagement experience and Automation Anywhere’s RPA leadership in the global and Middle East local markets, we believe we will unlock Next Gen automated customer engagement,” said Mohamed Fahmy, CEO, IST Networks.

Contact IST Networks here to find out how IST & Automation Anywhere can help your organization with its automation needs.

To learn more about Automation Anywhere, please visit www.automationanywhere.com

ABOUT IST Networks

IST is an Award-Winning Customer Experience (CX) Systems Integrator dedicated to delivering localized CX Solutions to all verticals within the Middle East and Turkey. IST employs over 250 personnel across six countries, making IST the largest dedicated CX Solution provider in the region.

IST’s portfolio of products and services include: Contact Centre (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Centre Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics, Robotics Process Automation, Enterprise Mobile Apps, Customer Feedback Management and many more.

IST has received many industry awards from leading experts in several key areas: Innovation and R&D, Service Delivery, Project Implementation, and Customer Satisfaction.
www.istnetworks.com

DUBAI, UAE, Oct. 12, 2021 /PRNewswire/ — Apical Group, a leading agri-business processor of palm oil and member of the RGE group of companies, has secured a US$750 million sustainability-linked loan from a syndicate of lenders. First Abu Dhabi Bank is the Mandate Lead Arranger Bank and Facility Agent for the loan. This is a first for Apical, and one of a few within the palm oil industry, where borrowing is tied to sustainability targets and performance.

The loan, issued to Apical’s units Apical Middle East and AAA Oils & Fats Pte Ltd, is structured as a two-year revolving credit and four-year term loan facilities. Under the facilities, Apical is committed to meeting improvement targets for a range of environmental, social and governance (ESG) metrics, as assessed by Environmental Resources Management, a London-headquartered global provider of environmental, health, safety, risk and social issues consulting services.

Fawaz Abusneineh, Acting Head of Global Corporate Finance, First Abu Dhabi Bank, commented, “We congratulate Apical on this achievement. ESG is an increasing focus for borrowers and investors globally and it reflects very highly on Apical being amongst the first names in Asia, and companies in its industry sector, to embrace this. I am confident that such forward-thinking commitment to achieving its sustainability goals will position Apical advantageously for the future.”

The targets are based on Apical’s commitment to ensure a sustainable supply chain. Performance against the pre-determined targets will be assessed on an annual basis for the loan period, and incentives awarded accordingly. The loan will be used to finance working capital and capital expenditure requirements of Apical Group.

Apical’s Executive Director, Pratheepan Karunagaran, said, “This is a milestone for Apical and a testament to the commitment and confidence we have in our ESG performance. The spirit of continuous improvement is deeply rooted in our corporate culture and we are motivated to perform even better to deliver against the loan targets set. We are grateful for the enthusiasm of our financiers and hope that our success will serve as a catalyst in further developing sustainability-linked financing in the sector.”

The loan facilities received overwhelming demand with participation from 22 banks in nine countries. Among the Mandate Lead Arrangers and Bookrunners are First Abu Dhabi Bank, E.Sun Commercial Bank, Ltd, Mega International Commercial Bank Co., Ltd, MUFG Bank, Ltd, Bank Sinopac, and Taishin International Bank Co., Ltd.

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SHENZHEN, China, Oct. 12, 2021 /PRNewswire/ — HUAWEI Ads Publisher Service has officially supported quick apps. The platform leverages Huawei’s robust platform and data capabilities to help developers earn revenue by accessing and displaying targeted, high-quality and high-value ad content in their quick apps.

Massive traffic and high conversion

Quick apps are installation-free and can be tapped open from any location such as HUAWEI AppGallery, Huawei Quick App Center, or HUAWEI Assistant·Today, on diverse Huawei devices, including mobile phones, PCs, tablets, head units, and Visions. Meanwhile, user acquisition, activation, and retention can be achieved with ease as quick apps allow instant access to services and content. All these advantages attract hundreds of millions of monthly active users. As of June 30, 2021, developers worldwide had developed 8,700 quick apps, with a YoY growth of 190%; while the number of HUAWEI Quick App monthly active users exceeded 150 million, with a YoY increase of 114%.

Extensive ad formats

HUAWEI Quick App supports a variety of ad formats:

• Native ad: fits seamlessly into the content of an app. These ads are naturally appear, so that users are generally more willing to view the ad content.
• Rewarded ad: offers users in-app rewards for watching videos in their entirety.
• Banner ad: rectangular images that occupy a spot within an app’s layout, either at the top, middle, or bottom of the device screen. Banner ads refresh automatically at regular intervals. When a user clicks a banner ad, the user is redirected to the advertiser’s page.
• Interstitial ad: pops up in full screen when users start, pause, or exit apps.

Wide-ranging ad resources

By accessing HUAWEI Ads Publisher Service, quick app developers get access to a plethora of ad resources. Based on the large user base of Huawei devices, HUAWEI Ads managed to integrate resources from Huawei itself, HMS pioneering developers, and advertisers, making it easy and fast for developers to obtain premium ad content and start monetizing their business.

HUAWEI Quick App plans to offer more diversified and extensive ad formats to enrich the forms of ad presentation, offering more ways for monetization. To learn more about the ad services of HUAWEI Quick App, visit HUAWEI Developers.

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