Abu dhabi: The Department of Health – Abu Dhabi (DoH), the regulator of the healthcare sector in the Emirate, has announced that 11 hospitals in the emirate have been recognised among 38 hospitals from 10 Arab countries under the Golden Initiative Certificate – Star of Excellence in Patient Experience award, during the Arab Hospitals Federation (AHF) awards ceremony.
According to Emirates News Agency, the awards ceremony was organised by the AHF, in partnership with The Beryl Institute, and the DoH, together with Abu Dhabi Health Data Services (ADHDS), a subsidiary of M42, received five prestigious awards during the ceremony. The recognition highlighted the impact of two strategic initiatives: the Department’s Sahatna app and Malaffi, a flagship platform operated by ADHDS. Both initiatives earned top honours across multiple categories for their innovation and excellence in patient care.
Commenting on this milestone, Dr Noura Al Ghaithi, Undersecretary of the Department of Health – Abu Dhabi, expressed pride
in the achievement, stating it adds to the distinguished journey of Abu Dhabi’s healthcare sector. The recognition of healthcare facilities and strategic initiatives reflects Abu Dhabi’s leadership in enhancing patient experience and showcases its capabilities in cementing its global position as a leading destination for healthcare.
The Sahatna app, Abu Dhabi’s integrated healthcare platform, received Gold awards in Patient-Centered Care and Community Engagement and Innovation and Technology. Malaffi, the region’s first health information exchange platform, received Platinum awards in Safety and Quality of Care, Continuity of Care and Transition Management, and Staff and Provider Engagement and Development.
Kareem Shahin, CEO of Abu Dhabi Health Data Services, highlighted these awards as a testament to the team’s dedication to patient-centered care. The Malaffi platform represents a commitment to leveraging technology and data to enhance patient outcomes.
Abu Dhabi’s healthcare facilities, such as SEHA Cli
nics, Al Dhafra Hospitals, and others, received numerous awards for excellence in categories like Safety and Quality of Care, Patient-Centered Care, and Innovation and Technology. Each institution demonstrated leadership and innovation in improving patient care and healthcare delivery.
Alice Yammine Boueiz, CEO of the Arab Hospitals Federation, acknowledged Abu Dhabi’s healthcare sector as a pioneering model and a regional reference for Arab countries. The Federation aims to transfer these experiences and expertise to various Arab countries to foster a culture of quality and innovation in patient care.
Dr Jason Wolf, President and CEO of The Beryl Institute, emphasized the initiative’s focus on the human experience in healthcare, encouraging institutions to serve as beacons of hope and inspiration in making healthcare safer and more human.